Privacy Statement
Solaire Resort Entertainment City and Solaire North (referred to collectively or individually as “Solaire”), operated by Bloomberry Resorts and Hotels, Inc. (“we,” “us,” or “our”), are dedicated to upholding your data privacy rights. We are committed to protecting your Personal Data from unauthorized use and access as you enjoy our online gaming services. We will ensure that all personal and sensitive information you provide to us or that we collect from you remains secure and confidential.
Introduction
We value your privacy and are committed in protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our online gaming services. It is designed to comply with relevant laws and regulations governing data protection and online gaming in the Philippines. By accessing or using our services, you consent to the terms set forth in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect personal data that you voluntarily provide to us when you register, play games, make transactions, or communicate with our support team. This may include:
- Full Name
- Home Address
- Business Address
- Date of Birth
- Age
- Photo
- Source of Fund
- Nature of Work
- Contact Information (email address, phone number)
- Payment Details (credit/debit card information, e-wallet details)
- Identification Documents (government-issued ID, passport)
1.2 Account Information
We collect details related to your account and gaming activities, including:
- Username
- Patron Number
- Password
- Game Preferences
- Transaction History
- Account Settings
1.3 Technical Data
We automatically collect certain information when you visit, use, or navigate our website. This information may include:
- IP Address
- Browser Type and Version
- Device Information
- Operating System
- Referring URLs
- Pages Viewed
1.4 Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience, analyze site traffic, and personalize content. You can choose to accept or reject cookies by adjusting your browser settings, but keep in mind that declining cookies may affect some interactive features.
2. Protection of Minors
This online gaming service is designed for customers 21 and above. By using this browser or related services, users confirm and represent that they are at least 21 years old.
3. Use of Information
We use the collected personal data collected for various purposes, including:
- Account Creation and Management
- To create and manage your account on Solaire Online.
- Service Delivery
- To provide, operate, and maintain our gaming services.
- Customer Support
- To address your inquiries and offer customer assistance.
- Payment Processing
- To process payments, verify transactions, and ensure compliance with financial regulations.
- Marketing and Communications
- To send promotional materials and updates with your consent.
- Legal Compliance
- To comply with legal obligations, including Anti-money Laundering and Countering Financing of Terrorism (AML/CFT), Data Privacy Act (DPA) and Know-Your-Customer (KYC) regulation.
- User Experience Improvement
- To analyze usage patterns and enhance our services and gaming options.
4. Sharing Your Information
We may need to share or disclose some of your personal data under certain circumstances. In such cases, we ensure that your personal data is disclosed on a confidential basis, and always subject to the applicable rules and regulations of the Data Privacy Act. This may include sharing your personal data with:
- Service Providers
- Third-party vendors who help us with payment processing, customer support, data analysis, and security.
- Regulatory Authorities
- When legally required or in response to legal requests, we may disclose information to government agencies or regulatory bodies.
- Affiliates
- Entities within the Bloomberry Resorts and Hotels (“BRHI”) Group, to provide consistent and improved services across our platforms.
| Name of Vendor | Purpose of Processing | Categories of Personal Data |
| Union Bank of the Philippines | Electronic Fund Transfer | Personal Information and Sensitive Personal Information |
| BDO Unibank, Inc. | Personal Information and Sensitive Personal Information | |
| G-Xchange, Inc. | Personal Information and Sensitive Personal Information | |
| Maya Philippines | Personal Information and Sensitive Personal Information | |
| Dragon Pay | Personal Information and Sensitive Personal Information | |
| Evolution Malta Limited | Gaming Provider | Personal Information and Sensitive Personal Information |
| Pockaj D.O.O. - Alfastreet | Personal Information and Sensitive Personal Information |
5. Data Security
We have established appropriate technical, organizational and physical security measures to safeguard your personal data from unauthorized access, modification, accidental access or disclosure, loss, or misuse. These security measures include encryption, secure socket layer (SSL) technology, firewalls, and regular security assessments.
6. Data Retention
We will retain your personal data for ten (10) years following the completion and fulfillment of any contract or transaction. If there is no existing contract or transaction, we will keep the personal data for ten (10) years as well. Additionally, we retain personal data for the duration required by applicable laws and regulations. Once the retention period has expired, your personal data will be securely deleted or anonymized, either by removing electronic files from our databases or through other methods that prevent further processing.
7. Your Rights
Under the Data Privacy Act of 2012, you have certain rights concerning your personal data, including the right to object to processing, access your data, correct inaccuracies, and request the erasure or blocking of your data.
If you believe your personal information has been misused, improperly disclosed, or improperly disposed of, or if any of your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission. You may also seek damages for inaccuracies, incompleteness, outdated information, false data, unlawful acquisition, or unauthorized use of your personal information.
To access your personal information in our records, correct any inaccuracies, or opt out of this privacy policy, please contact our Data Privacy Officer using the contact details provided below.
8. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from your country's laws. We take appropriate measures to ensure that your personal data remains protected.
9. Third-Party Links
We may include links to third-party websites or advertisements that direct you to other sites. These links are provided solely for your convenience, and we do not share any personal data with these third parties. As such, we are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. California Consumer Privacy Act (CCPA)
For any Personal Data subject to the CCPA, Solaire shall not: a) sell the Personal Data; b) retain, use, or disclose the Personal Data for any purpose other than for the specific purpose of performing the transactions or services; or c) retain, use, or disclose the information outside of the direct business relationship between the parties. Solaire certifies that it understands and complies with its obligations under the CCPA.
11. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to address changes in legal, technical, or business circumstances. We will notify you of significant updates either through our website or directly via email. We encourage users to review the Privacy Policy regularly to stay informed about any changes. Please note that changes will not apply retroactively and will not affect the handling of personal data collected before the update without your consent, except as required by law. By continuing to use our services after changes are made, you agree to the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: DPO1@solaireresort.com
Phone: +63 2 8883 8788
Mailing Address: Solaire Online, 1 Asean Avenue, Entertainment City, Tambo,
Paranaque City 1701, Metro Manila, Philippines
13. Legal Disclaimer
While we strive to protect your privacy, we cannot guarantee absolute security. Your use of our services is at your own risk, and we encourage you to take appropriate measures to protect your data.
14. Jurisdiction and Applicable Law
This Privacy Policy is governed by the laws of the Philippines. Any disputes arising from this policy, or the use of our services will be subject to the exclusive jurisdiction of the courts in the Philippines.